Question 1

Is any of this made with a CNC or laser engraver?

Accepted Answer

No. Not one piece. Every design is drawn by hand, transferred onto the wood, then cut out with a jigsaw and bandsaw. Everything is hand-sanded, hand-painted or hand-stained, and hand-assembled in our shop in Arkansas. If a sign on this site looks perfectly identical to another, it isn't, that's not how hand-cutting works.

Question 2

How long does an order take?

Accepted Answer

Everything here is built to order, your piece doesn't exist until you buy it. Build time varies with size, layers, and how many builds are ahead of yours, so we don't post a fixed number we can't honor. Once your order comes in we'll message you with a realistic window and send progress photos along the way.

Question 3

How do custom orders work?

Accepted Answer

Send us your idea along with a photo of exactly what you're wanting, a reference picture is the fastest way to get it right. We'll reply with questions, a layout, and a firm price. Nothing gets cut until you approve it. A 50% deposit starts the build and the balance is due before shipping.

Question 4

What wood do you use?

Accepted Answer

Mostly birch ply and solid pine for layered painted signs, and solid pine and birch for toy boxes and furniture pieces. Cedar for anything living outdoors. We'll tell you exactly what your piece is built from.

Question 5

What does shipping cost and how do you pack?

Accepted Answer

Shipping is a UPS Ground estimate based on the size of the sign, bigger, heavier boxes cost more. Because UPS rates change with distance, we confirm the exact shipping cost with you before your piece ships, so you always know the number before it goes out the door. Oversized work, toy boxes, business signs and large wall art, isn't sold through checkout at all: send a quote request and we'll price the piece with delivery included. Local pickup is available in Hot Springs, Arkansas, and shipping is available nationwide. Everything ships from Arkansas via UPS Ground, wrapped in foam, corner-protected, and double-boxed on the big pieces.

Question 6

Can a sign go outside?

Accepted Answer

Our signs are built for indoor display, or an outdoor spot that stays fully covered, a porch, a patio, a garage. They are painted birch and pine, not weather-rated material, so we can't say how one will hold up once it's exposed to rain, sun and humidity over time. If you need a piece for an uncovered exterior wall, tell us before you order and we'll talk about cedar and an exterior finish instead.

Question 7

How do you care for it?

Accepted Answer

Keep it indoors or under cover. Dust with a dry or barely damp cloth, no sprays, no polish, no harsh cleaners, and keep painted pieces out of direct all-day sun so the color stays true.

Question 8

Do you offer returns?

Accepted Answer

Every piece is custom made to order, so all sales are final. That's exactly why nothing gets cut until you approve the layout, size, wording and colors, we get it right on paper first. If your piece arrives damaged in shipping, send us a photo and we'll make it right.

Question 9

Do you ship outside the US?

Accepted Answer

Not through the online store yet. Send us a message through the contact page and we'll quote it for you directly.

Frequently asked questions

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